Trust and Safety
Buyer Protection
Buyer protection provides a process for reviewing eligible order problems; it does not replace customer responsibility to provide accurate information and follow stated timelines.
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Issues that may be reviewed
- Item not received.
- Wrong, damaged, incomplete, expired, or materially different product.
- Seller communication or refund problems.
- Suspected counterfeit, unsafe, or misleading product.
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Evidence to keep
- Order number and delivery details.
- Product, packaging, label, and damage photos.
- Tracking information and seller messages.
- Dates and a clear explanation of the requested resolution.
Next step