7-Day Returns & Refund Policy

Eligible returns

• The request is submitted within 7 calendar days of delivery.
• The item is unused, unopened, unworn and in its original condition and packaging.
• You provide the order number and proof of purchase.
• The product is not listed below as a non-returnable item.

Items that cannot normally be returned

• Opened or used henna, jagua, hair-colour, cosmetic, aftercare or other hygiene-sensitive products.
• Custom, personalised, made-to-order or specially prepared products.
• Clearance or final-sale products when this was disclosed before purchase.
• Items damaged by misuse, incorrect storage or failure to follow instructions.

These exclusions do not prevent a claim when an item arrives damaged, incorrect or materially different from its description, or where applicable law provides additional rights.

How to request a return

1. Contact Henna1st within 7 calendar days of delivery by email at support@henna1st.com, by phone at +91 77270 31151, or through our Customer Support page.
2. Include your order number, the item, the reason for the return and photographs where relevant.
3. Wait for approval and the correct return address. Do not send an unauthorised return.
4. After approval, ship the item within 7 calendar days using tracked postage and keep the receipt.

We normally acknowledge support messages within 2 business days.

Return postage

For a change-of-mind return, the customer pays return postage and remains responsible for the parcel until delivery. If the product is damaged, incorrect or materially misdescribed, Henna1st will provide the appropriate remedy and cover reasonable return costs where required.

Original delivery charges, customs duties and import taxes are non-refundable unless required by law or the order problem was caused by the seller.

Refund timing

Approved returns are inspected after delivery. We aim to approve or explain the outcome within 3 business days of receiving the return. Approved refunds are sent to the original payment method. Banks and payment providers may take a further 5–10 business days to show the credit.

Where available, an exchange or replacement may be offered instead. Cancellation requests can only be considered before dispatch.

Damaged, incorrect or missing orders

Contact us promptly and include clear photographs of the item, packaging and shipping label. Do not discard the product or packaging until the review is complete. The resolution may be a replacement, refund, partial refund or another remedy required by applicable law.