Trust, support and transparency
Buyer Protection
Find clear Henna1st policies, marketplace standards and practical support information in one place.
Clear ingredients • No black henna • Practical guidance
Made foryour next
choice
Ingredients shown
Understand what you are choosing.
No black henna
PPD products are not allowed.
Useful guidance
Learn before you buy or apply.
Buyer support
Clear help when something goes wrong.
Trust and Safety
Buyer protection provides a process for reviewing eligible order problems; it does not replace customer responsibility to provide accurate information and follow stated timelines.
01
Issues that may be reviewed
- Item not received.
- Wrong, damaged, incomplete, expired, or materially different product.
- Seller communication or refund problems.
- Suspected counterfeit, unsafe, or misleading product.
02
Evidence to keep
- Order number and delivery details.
- Product, packaging, label, and damage photos.
- Tracking information and seller messages.
- Dates and a clear explanation of the requested resolution.
Next step
Report an unsafe product
Henna1st standards
Choose with more confidence.
Compare ingredients, intended use, seller information, delivery and guidance before making a decision.
How Henna1st builds trust